Klensys Deliveries

Once you have submitted your furniture & equipment procurement enquiry, either via our My Quote basket or a direct Contact Form submission, a member of the Klensys team will be in touch to develop your enquiry further. Product lead times, delivery costs and potential delivery dates will then be provided by the Klensys team for you to agree upon and approve. For instances when installation is required, the Klensys team will provide an Installation Checklist to ensure as smooth an installation process as possible, including related costs and logistics arrangements for you to agree upon and approve. In instances where installation is not required, the Klensys team will arrange a ‘kerbside delivery’, where items will be delivered to the name and address that you have stated but NOT installed, fitted or positioned.

Klensys Furniture & Equipment Returns Policy

The Saakvee Group, parent company of Klensys Cleanroom Hardware, will always endeavour to support your right to return certain goods and offer a flexible solution wherever possible within reason. Products can only be returned with prior approval from a member of the Klensys team. Please fill in this Klensys Return Request Form and then send your request to Klensys@Saakvee.com. You will then receive an email with returns instructions. No returns shall be accepted or received without return authorisation by Klensys. Returns are approved at the discretion of Klensys and subject to company policy.

No returns will be accepted outside of 30 days of receipt

Returned goods must be in their original packaging and in their original condition. Items must be free from contamination that could compromise a cleanroom environment and in a re-sellable condition. If 30 days have passed since delivery of your order, we cannot offer a refund or exchange. Please see the relevant product warranty policy if you have found any issue with your product. We do not offer exchanges. We will offer replacements for damaged or defective products but if you have just changed your mind and require another product you will need to make a new order with Klensys for the desired product. The buyer will be responsible for all return related costs (carriage, packaging, courier, handling). Ensure the item is packaged sufficiently and obtain proof of delivery or a tracking number to ensure its safe return to us. Once your return has been checked and accepted, refunds will be issued as soon as possible and within 14 working days. Repeat returns and refund requests will be monitored. There is a restocking fee for every return received which is 25% of your product price – or a minimum of £50.

Custom or bespoke products cannot be returned

Upon agreement of a bespoke order request, you will be asked to approve drawings before manufacturing takes place. At this point, you withdraw your right to cancel or return your product.

We cannot accept returns of:

• Equipment – such as laminar flow cabinets, fume hoods, biological safety cabinets, particle counters, isolators, autoclaves, generators, air showers, wet benches.
• Any bespoke equipment or furniture.
• Any used products which are contaminated.
• ISOBench Lite workbenches
• ISOSeat Plus chairs

Order cancellations

Orders cannot be cancelled once a PO has been submitted. Orders already dispatched cannot be cancelled. If you have requested and agreed to have a bespoke item made, you will not be able to cancel this order.

Receipt of goods policy

The buyer is responsible for checking all parts of their order upon delivery as soon as possible – no later than 2 days of receipt. Please take time to check the product parts in full before assembly where applicable. Any shortages, damage or manufacturing faults should be communicated to our team as soon as possible to Klensys@Saakvee.com with accompanying photographs. Damaged orders or parts – email Klensys@Saakvee.com within 2 working days of delivery with supporting photographs. If the damage is to the outer box, please specify this. Defective or damaged items must be reported as soon as possible. Outside of this timeframe, Klensys will not be liable to replace or refund your order. For missing parts or products – email Klensys@Saakvee.com within 2 working days describing the issue with accompanying photos where applicable. We will always endeavour to provide missing products or parts when reported within this specific timeframe.